Do You Have a Question?

You can make your reservation directly on our website, under Reservations – Campers On Way, by selecting your preferred dates, pick-up
location, campervan model, and any desired extras.

We recommend booking as early as possible, especially during high season (Spring, Summer and Autumn), to ensure availability.

Yes. Prices vary depending on the season (low, mid or high season), the rental duration, and the campervan model.

Yes, there is a minimum rental period, which may vary depending on the time of year.

Yes. We offer an 8% discount on rentals of 14 days or more. This discount does not apply to extras or insurance packages. To receive the 8%
discount, you must use the promotional code ROADTRIP14 at the time of booking.

The price includes the campervan rental, basic insurance, unlimited mileage, vehicle preparation, and essential equipment (kitchen kit, gas
bottle, and chemical toilet).

No. When renting with our company, you always benefit from unlimited mileage so you can make the most of your trip.

Up to 4 people, including children, are permitted to travel and sleep in the campervan.

We accept payment by credit card, debit card, and bank transfer, as indicated during the booking process. If you choose to pay by bank transfer, the
payment must be made in advance so that the amount is available in the company’s account at least 5 days before the check-in date.

Yes. An initial payment of 30% of the total reservation is required to confirm the booking, with the remaining amount due at check-in.

The security deposit can be paid with a Visa or Mastercard debit or credit card, if the card shows the card number and expiration date on the
back. American Express cards and other payment methods are not accepted for the security deposit.

The amount of the security deposit depends on the insurance plan chosen:Basic: €1,750; Extended: €750; Premium: €550.

The security deposit is refunded within 5 to 10 business days after the campervan is returned. It may take longer if we need to wait for toll
updates or repair estimates for any damages.

The main driver must be at least 18 years old and have a minimum of one year of driving experience.

A valid Category B driving license for light vehicles is required.

Yes, provided they meet the same legal requirements. The Basic insurance plan allows up to 2 drivers at no extra cost. With the Extended and
Premium plans, you can add up to 4 drivers.

Pick-up and drop-off are done at our premises (R. Aliança Operária 41C, 1300-044 Lisbon) at no extra cost. If you wish the service to be carried out
outside our premises, an additional fee applies, as indicated during the booking process (Reservations – Campers On Way).

Our premises are open from 9:00 AM to 7:00 PM, every day of the week, for check-ins and check-outs. Services outside these hours incur an
additional fee and are subject to availability.

Yes, you can pick up or return the campervan at the locations available at the time of booking, subject to availability and payment of an
additional fee.

Yes, subject to request and availability of space at Clube Desportivo da Boa Hora, which manages this service. A daily fee of €7/day applies.
Please note that we do not take responsibility for any damage to the vehicle while it is parked.

Bring a valid ID, a valid driving license, and a credit or debit card (VISA or MASTERCARD) belonging to the person responsible for the booking,
with sufficient credit limit to cover the security deposit.

No When renting with us, you will receive the campervan with the diesel and AdBlue tanks full (when applicable), and you must return the
campervan with both tanks also full.

The campervan must be returned washed, swept, and with all surfaces clean, with the chemical toilet clean and empty, and the fuel and
AdBlue tanks full (depending on the model).

Yes. You are required to return the campervan clean and tidy. Although we always carry out a professional cleaning and sanitization after
each rental, if the campervan is returned dirty, an additional cleaning fee of €60 will apply, valid for all models. This fee does not include
cleaning the chemical toilet.

You can refill the water tank at campsites, motorhome service areas, or designated refill stations. The Park4Night app can help you find good
options.

No, its not required to return the van with the water tank fill, gas bottle or battery recharged

Yes. All campervans include mandatory basic insurance at no extra cost, with an associated security deposit of €1,750.

Yes. We offer different insurance options, each with varying coverage and security deposit amounts.

In case of an accident, please follow these steps: Call 112 immediately to contact the local police; Keep the campervan stationary and secure;
Take photos of the vehicles involved and the accident scene; Contact our team immediately via the WhatsApp group for your trip, so we can
assist you in completing the accident report form; Do not sign any documents without consulting us first. We are here to assist you and
ensure that everything is handled in the best possible way.

In case of theft or break-in, please follow these steps: Contact the police and follow the instructions given by the authorities; Contact our
team via the WhatsApp group for your trip; Do not move the campervan from the scene until instructed, whenever possible; Record videos
and/or take photos without touching or altering any evidence; Request and keep the police report, as it will be required by our team. We are
here to support you and help handle the situation as quickly and correctly as possible.

Yes. We provide 24-travel support for breakdowns, accidents, or emergencies, ensuring close support throughout the process. During your trip,
you will have access to a dedicated WhatsApp group, which should be used 24/7 only for urgent situations, such as accidents, vehicle damage,
or flat tires. For normal campervan operation questions for example, using equipment, general doubts, or non-urgent support our team is
available during working hours, from 9:00 AM to 7:00 PM.

If you get a flat tire, contact our team immediately via the WhatsApp group for your trip, so we can contact the insurance company, which will
send assistance to your location to replace the tire.

The campervan includes two couple beds, a fully equipped kitchen and bathroom, kitchen utensils, refrigerator, sinks, stove, storage space, chemical
toilet with cleaning products, gas bottle, safe, air conditioning, USB ports, and 220V power outlets.

Yes, you can find a complete list of our available extras here https://campersonway.eu/reservas/.

You can add extras at any time: during the booking, between the booking and the start of your trip, or at check-in, subject to availability. We
recommend informing us in advance to ensure the items you want are in stock.

We can store your luggage during the rental period. However, we do not take responsibility for any items left on our premises, and they will
not be covered by insurance.

Yes, of course! At Camper On Way, we love dogs and welcome pets. A pet-friendly fee applies to ensure proper cleaning and preparation of the
campervan after your trip.

Yes. This allows our team to update your contract with the pet-friendly fee

During your trip, we provide a dedicated WhatsApp group, created specifically for each customer. This group allows for: Direct and quick contact with
our team; Real-time support whenever needed; Close assistance, so you feel supported throughout your journey.

Yes, you can travel to Spain, provided you have Extended or Premium insurance. Campervan use is limited to Portugal and Spain only. Long trips, especially with short rental periods, are subject to prior consultation.

All our campervans are equipped with an electronic toll payment device, similar to Telepass, called Via Verde. Toll charges are later collected
through the security deposit refund, together with an activation fee of €15.

No There are toll highways in both Portugal and Spain. Some use electronic systems, so any toll costs are the responsibility of the customer.

Any fines, penalties, or infractions incurred during the rental period are the responsibility of the customer. An administrative fee is applied for
managing and resolving the notice.

Smoking inside the campervan is strictly prohibited. Violations will incur a cleaning fee.

Yes, according to our cancellation policy, sections 2.8; 2.8.1; 2.8.2; and 2.8.3

Yes, changes are subject to the cancellation policy and fleet availability. The adjustment is also dependent on the rental rates for the
requested dates.

It is quick and easy to learn, as driving a campervan is very similar to a regular car. However, since it is likely larger than your usual vehicle, we
recommend caution when driving and parking. For this reason, all our campervans are equipped with a rear-view camera to assist with safe parking.
When you pick up the campervan, we will provide a detailed explanation of the vehicle’s features and equipment

Traveling by campervan with children is a safe and fun experience. The campervans provide comfort, sleeping space, and the flexibility to
adjust the pace of the trip to suit the needs of the little ones.

Some campsites are open year-round, but many operate only during high season. We recommend checking availability in advance, especially
outside of summer.

Yes. From time to time, we put some of our campervans up for sale. If you are interested, please contact us for more information.